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Shipping

Shipping and Collection Information

We offer a range of delivery and collection options to make ordering trophies, medals, awards and personalised products as convenient as possible.

Delivery times depend on the product, the level of personalisation required and the shipping method selected at checkout. Estimated dispatch and delivery times will be shown where available.

Order Processing Times

Many of our products are personalised with engraving, printing, logos, names, dates or event details.

Before your order is dispatched, we may need time to:

The production time is separate from the delivery time.

For example, if a product has a three-working-day production time and you select next-working-day delivery, the order will normally be delivered on the working day after production is complete.

Standard UK Delivery

Our standard delivery service is suitable for most trophy, medal and award orders.

Typical delivery time after dispatch:

2–5 working days

Standard delivery includes:

Delivery times are estimates and may vary during busy periods, public holidays or severe weather.

Express Delivery

Express delivery may be available on selected products.

This option is ideal for customers working towards an event, presentation, tournament or awards ceremony deadline.

Express delivery usually means delivery on the next working day after the order has been completed and dispatched.

Please note:

We recommend ordering as early as possible, especially for large or highly personalised orders.

Next-Working-Day Products

Some trophies, medals and awards may be available with a next-working-day service.

This normally applies only to selected stock products and may be subject to:

More complex orders, custom-made products and large quantities will usually require additional production time.

DPD Ship to Shop

DPD Ship to Shop allows you to have your order delivered to a secure local collection point instead of your home or workplace.

This option is useful if you are out during the day or would prefer to collect your order at a convenient time.

Benefits include:

Once your order arrives at the selected collection point, you will normally have seven days to collect it.

You may need to bring identification or your collection reference when collecting your parcel.

Collection from Our Leicester HQ

Local collection may be available for customers located within approximately 15 miles of our Leicester headquarters.

When available, the collection option will appear at checkout.

Benefits include:

Local collection is only available on eligible products, including selected items that qualify for next-working-day production.

Please do not travel to collect your order until you have received an email confirming that it is ready.

Delivery Charges

Delivery charges are calculated based on factors including:

The final delivery charge will be shown at checkout before payment.

Large trophies, glass awards, presentation cups and bulk medal orders may require additional packaging or multiple parcels.

Free Delivery Offers

Free delivery may occasionally be available on qualifying orders or promotional offers.

Any minimum order value or exclusions will be clearly stated.

Free delivery normally applies to standard UK mainland delivery only and may not include:

UK Mainland Delivery

We deliver to most UK mainland addresses.

This includes:

Please make sure the delivery address is complete and accurate before placing your order.

We cannot accept responsibility for delays caused by incorrect or incomplete address details.

Remote UK Postcodes

Delivery to certain remote locations may take longer or cost more.

This may include:

Additional charges and longer delivery times may apply.

Where possible, these charges will be shown at checkout. In some cases, we may contact you before dispatch.

Northern Ireland Delivery

We can deliver to Northern Ireland, although delivery times and charges may differ from standard UK mainland services.

Some products may require additional documentation depending on the courier and current shipping requirements.

Customers should allow extra time when ordering for a fixed event date.

International Delivery

International delivery may be available for selected products and destinations.

Delivery times and costs depend on:

International customers may be responsible for customs charges, import VAT, handling fees or local duties.

These charges are not normally included in the delivery price unless clearly stated.

Customs and Import Charges

Orders sent outside the relevant domestic customs area may be subject to additional charges.

The recipient is normally responsible for:

We are unable to guarantee how long a parcel will remain in customs.

Customers placing international orders should allow additional time before their event.

Large and Bulk Orders

Large trophy orders, medal orders and event award packages may be dispatched in more than one box.

Parcels may arrive separately, even when they are sent on the same day.

We package products carefully to reduce the risk of damage in transit.

For very large orders, we may use:

Someone may need to be available to accept and sign for larger deliveries.

Fragile Products

Glass awards, crystal trophies, ceramic products and other fragile items are packed using protective materials.

Please handle all parcels carefully when opening them.

Do not use sharp objects close to the products, as this may damage the items inside.

We recommend checking fragile orders as soon as they arrive.

Tracking Your Order

Tracking information will normally be provided once your order has been dispatched.

Depending on the courier, tracking may include:

Tracking updates are controlled by the courier and may not appear immediately after dispatch.

Delivery Addresses

Please check your delivery address carefully before completing your order.

Your address should include:

Once an order has been dispatched, we may not be able to change the delivery address.

Courier charges may apply if a parcel needs to be redirected.

Deliveries to Schools, Clubs and Businesses

When delivering to a school, sports club, leisure centre, office or event venue, please include:

Please make sure the venue is open and able to accept the parcel.

We are not responsible for delays caused by closed premises or unavailable recipients.

Missed Deliveries

If nobody is available to accept the parcel, the courier may:

The available options will depend on the courier.

Please follow the instructions provided in the tracking notification.

Safe-Place Requests

Some couriers may allow customers to nominate a safe place.

Choosing a safe place is done at the customer’s own risk.

We cannot accept responsibility for parcels that are lost, stolen or damaged after being left in a location requested or approved by the customer.

Delivery Delays

We work hard to dispatch orders on time, but occasional delays can happen.

Possible causes include:

We recommend allowing extra time when ordering for an important event.

Courier delivery dates are estimates unless a guaranteed service has been specifically confirmed.

Ordering for an Event Date

When placing an order for a tournament, awards evening, race, presentation or competition, please tell us the date the products are required.

The required date should be earlier than the event date where possible.

This gives you time to:

We strongly recommend avoiding delivery on the day of the event.

Artwork and Personalisation Delays

Production may not begin until all artwork and personalisation details have been approved.

Delays may occur if:

Please check all spellings, dates, names and wording carefully.

Damaged Parcels

Please inspect your order as soon as possible after delivery.

If the parcel appears damaged, take photographs before opening it where possible.

Please also photograph:

Contact us promptly with your order number and photographs so that we can investigate.

Please keep all packaging until the issue has been resolved, as the courier may request it.

Missing Items

Large orders may be sent in more than one parcel.

Before reporting an item as missing, please check:

If an item is still missing, contact us with your order number and details of the missing product.

Incorrect Items

If you receive an incorrect item, please contact us as soon as possible.

Include:

Please do not return any item without first contacting us for instructions.

Orders Returned to Sender

A parcel may be returned to us if:

Additional delivery charges may apply if the order needs to be sent again.

Original delivery charges may not be refundable where the courier has already attempted delivery.

Cancellations Before Dispatch

Please contact us immediately if you need to cancel an order.

Personalised or custom-made products may enter production shortly after the order is placed.

Once production has started, cancellation may not be possible.

Delivery charges can only be refunded if the order has not already been dispatched and the cancellation is accepted.

Returns

Standard, non-personalised products may be eligible for return in accordance with our returns policy.

Personalised, engraved, printed or custom-made products are normally non-returnable unless they are faulty, damaged or incorrect.

Customers should contact us before returning any products.

Unauthorised returns may be refused or delayed.

Packaging and Sustainability

We aim to package products securely while avoiding unnecessary waste.

Depending on the order, packaging may include:

Fragile awards require additional protection to reduce the risk of damage.

Contacting Us About Delivery

When contacting us about a delivery, please provide:

Providing this information will help us investigate the issue more quickly.

Important Delivery Advice

Please order as early as possible and allow extra time for personalised products.

Production times and delivery times are separate.

Do not book a collection journey until you have received confirmation that the order is ready.

Check all products immediately after delivery and report any issues promptly.

Although we work closely with our couriers, delays caused by courier networks, weather, customs or circumstances outside our control may occasionally occur.