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Our Order Process

At Printed Supplies 4 Events, we aim to make ordering custom event products as clear and straightforward as possible. Most of our products are printed, personalised or manufactured specifically for your event, so every order follows a simple checking and approval process before production begins.

The exact process may vary depending on the product, quantity and printing method, but most orders follow the steps below.

1. Choose Your Products

Browse our website and select the products you require for your event.

Our range may include:

Please check the product information carefully, including the available sizes, materials, print options, quantities and estimated lead times.

If you are unsure which product is most suitable, contact us with details of your event and we will help you choose the right option.

2. Request a Quote or Place Your Order

Depending on the product, you may be able to order directly through our website or request a personalised quotation.

When requesting a quote, please provide as much information as possible, including:

Providing complete information helps us prepare an accurate quotation and recommend the most suitable production method.

Quotes are normally based on the information supplied at the time. Changes to the quantity, size, artwork, material, delivery address or specification may result in a revised price.

3. Send Us Your Artwork

Once your order or quotation has been confirmed, please send us the artwork you would like printed.

The most suitable artwork formats are usually:

Vector artwork is normally preferred because it can be enlarged without losing quality.

Logos and images taken from websites, screenshots, social media pages or email signatures may not be suitable for professional printing because they are often low resolution.

Where possible, artwork should include:

Please ensure that you have permission to use all logos, images, trademarks and copyrighted material supplied to us.

4. Artwork Check

Our artwork team will review the files you provide before production.

We may check:

If the artwork is unsuitable, we may ask you to provide a higher-quality file or additional information.

In some cases, we may be able to recreate or improve simple artwork. Artwork recreation, logo tracing or extensive design changes may be subject to an additional charge. Any applicable charge will be explained before the work begins.

5. Design and Artwork Proof

Where required, we will prepare a digital artwork proof showing how your design is expected to appear on the selected product.

The proof may show:

The proof is intended to help you check the overall layout before production.

Digital proofs are not always shown at the exact physical size, so please check all measurements and specifications listed on the proof or order confirmation.

Colours displayed on a computer, tablet or mobile phone may differ slightly from the finished printed product. Screen colours are created using light, while printed colours are produced using inks, fabrics and other materials.

6. Check Your Proof Carefully

It is the customer’s responsibility to check the artwork proof carefully before approving it.

Please check:

Please do not approve the proof until you are completely satisfied that all details are correct.

Printed Supplies 4 Events cannot normally accept responsibility for errors that were visible on an artwork proof approved by the customer.

This includes incorrect spelling, wrong dates, unsuitable logos, incorrect contact details or design elements supplied or approved by the customer.

7. Request Any Amendments

If changes are required, reply with a clear list of amendments.

Please group all requested changes together wherever possible. This helps us update the artwork accurately and prevents unnecessary delays.

We will provide a revised proof for approval where required.

Several rounds of minor amendments may be included, depending on the product and design service. Extensive redesigns, repeated changes or changes to the original brief may be subject to an additional artwork charge.

Production will not begin until the final artwork has been approved.

8. Approve Your Artwork

When you are satisfied with the design, please confirm your approval in writing.

Approval may be provided by:

Once approval has been received, the artwork will be treated as final and the order may be released into production.

Changes may not be possible after this point.

If a change is requested after production has started, additional costs may apply and the delivery date may be affected.

9. Payment

Payment terms will be confirmed on your quotation, invoice or website order.

Most custom orders require full payment before production begins.

Available payment methods may include:

Production lead times normally begin only after:

Orders will not normally enter production while payment, artwork approval or essential information remains outstanding.

Approved credit account customers may be subject to separate payment terms.

10. Production Begins

Once payment and artwork approval have been completed, your order will enter production.

Depending on the product, production may include:

Most products are made specifically for each customer and cannot be resold.

For this reason, personalised and printed orders cannot normally be cancelled, returned or changed after production has started unless the products are faulty or have been produced incorrectly by us.

11. Production Lead Times

Lead times vary depending on:

Any lead time shown on our website or quotation is normally an estimate unless a guaranteed date has been specifically confirmed in writing.

The estimated lead time starts after final artwork approval and cleared payment, not from the date of the first enquiry.

Delays in supplying artwork, approving proofs or making payment may delay the order.

12. Quality Checking

Before dispatch, your order will normally be checked against the confirmed specification.

Our quality checks may include:

Due to the nature of printing and manufacturing, minor variations may occur between individual items or between separate production batches.

Small variations in colour, position, material texture, measurements or finish are normal within acceptable manufacturing tolerances and are not necessarily considered faults.

13. Dispatch and Tracking

Once your order has completed production and quality checking, it will be securely packaged and dispatched.

Where available, tracking information will be sent by email or provided by the courier.

Please check that the delivery address on your order confirmation is correct before dispatch.

Changes to the delivery address after dispatch may not be possible and may result in additional courier charges or delays.

Orders containing several product types may be sent in separate parcels or from different production locations.

14. Receiving Your Order

Please inspect your order as soon as it arrives.

Check:

Do not wait until the day of your event to open and inspect the products.

Where possible, allow enough time before your event to report and resolve any delivery or production issue.

15. Reporting Damage or Problems

If your order has been damaged in transit, please notify us within 48 hours of delivery.

If you believe an item is faulty, incorrectly printed or different from the approved specification, please notify us within 7 days of receiving the order.

Please provide:

Please retain all products and packaging while we investigate the issue.

Do not use, distribute, alter or dispose of products that are the subject of a complaint unless we have agreed otherwise in writing.

16. Reorders

Reordering a previous design is usually straightforward, provided that the original artwork and product specification remain available.

Please provide your previous order number where possible.

Before placing a repeat order, we will confirm:

Colours and materials may vary slightly between separate production batches. A reorder placed at a later date may therefore not be an exact match to the original order.

Urgent Orders

Some products may be available with priority production or express delivery.

Urgent service availability depends on:

Additional charges may apply.

Please contact us before ordering if your event date is approaching. Do not assume that an urgent deadline can be met until it has been confirmed in writing.

Important Order Information

Please remember that production normally begins only after:

Submitting an enquiry, requesting a quote or sending artwork does not automatically reserve production capacity or confirm an order.

An order is only confirmed once it has been formally accepted by Printed Supplies 4 Events.

Need Help With Your Order?

Our team is available to help with product selection, artwork requirements, printing options, quantities and delivery times.

When contacting us, please include your event date and as much information as possible so we can provide accurate advice.